What is Grova?
AI-powered feedback triage for developers and small businesses.
What is Grova?
Grova is an AI-powered feedback triage platform built for developers and small businesses. It collects feedback from your users, scores and categorizes it automatically, and suggests smart actions so you can respond faster and focus on what matters most. Whether you are triaging bug reports or recovering unhappy customers, Grova handles the noise so you can focus on building.
How It Works
1. Collect
Embed the Grova widget on your site or app. Users submit feedback directly from your product with a single click. Bug reports automatically capture metadata, console errors, and screenshots.
2. Triage
AI analyzes every submission, scoring it on multiple dimensions like severity, actionability, and sentiment. Each piece of feedback gets a priority score from 1 to 10 and is categorized automatically.
3. Act
Take action with smart suggestions. Send recovery emails with discount offers, request reviews from happy customers, escalate critical issues, or schedule follow-ups. One click to send, or preview and edit first.
For Developers
Bug reports come with rich metadata: browser info, OS, screen resolution, console errors, and optional screenshots. AI prioritizes reports by severity and actionability so you fix critical bugs first. Custom scoring weights let you tune the triage algorithm to match your workflow. Integrate via API or drop in the widget with a single script tag.
For Businesses
Collect customer feedback with a branded widget. Grova runs sentiment analysis on every submission, identifying unhappy customers before they churn. Send recovery emails with discount offers, schedule follow-ups, and request reviews from satisfied customers. AI scores feedback on revenue proximity, public visibility risk, and retention signals so you know exactly where to focus.
Key Features
- AI triage scoring with customizable weights and dimension breakdowns
- Smart actions with 7 email templates: recovery, thank you, question response, acknowledgment, escalation, follow-up, and we-fixed-it
- Team collaboration through organizations with role-based access
- Tiered plans from free to pro, with usage-based limits on feedback and actions
- Email delivery tracking with open and click analytics
- Follow-up scheduling with automatic 7-day reminders after recovery emails
Ready to get started? Create your free account and start triaging feedback in minutes.